Data Privacy Policy
Your privacy is important to us at BalancePaperPlane
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you supply willingly. This includes your name, business name, email, phone number, delivery addresses, and particular specifications for your floral requests. We also gather payment details when you place orders, though these are handled securely via our payment partners.
For corporate clients, we may collect extra business information like company registration details, preferred delivery timelines, and budget requirements to tailor our service to your specific business needs.
Our site automatically gathers certain technical data when you browse. This includes your IP address, browser type, device details, and how you move through our site. We use this information to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your personal information to process flower orders and deliver excellent customer service. This covers order processing, coordinating deliveries, crafting custom arrangements to meet your needs, and communicating about your service requirements.
We also use data to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
BalancePaperPlane respects your privacy and does not sell personal data to third parties. We share information only as needed to provide our services or when legally required.
We may disclose essential information to trusted service partners who assist in running our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or a government request. We may also share it to protect our rights, property, or safety, as well as the safety of our customers and staff.
Data Security Practices
We treat your personal information security with utmost importance and deploy suitable technical and organizational safeguards to shield it. This involves protected data storage, encrypted transmissions, and restricted access to personal data inside our organization.
Safe Data Storage
Your personal information is kept in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data in transit is encrypted to protect information as it moves between your browser and our infrastructure.
Restricted Access
Only personnel with a legitimate need to access data can view customer information.
Although we employ strong security measures, no online transmission method is completely secure. We continually update our security practices to counter emerging threats.
Your Privacy Privileges
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, please reach out using the contact details at the policy's end. We will reply within a reasonable timeframe as mandated by law.
Data Retention
We retain personal data only for as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose.
Typical Retention Timeframes:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting obligations
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyze site performance.
You can adjust cookie settings in your browser preferences. However, turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may include links to external websites or services. This privacy policy covers only BalancePaperPlane and this site. We are not responsible for the privacy practices of other sites.
We recommend reviewing the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
BalancePaperPlane Privacy Team
Floral Court, 12 Rose Lane, London
London, United Kingdom WC2E 9LA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much information as you can about your request. We strive to reply to all privacy requests within about a week.